Hot springs

Our waters, our treasure.

Thermal water is a gift of nature, a privilege and a rest like no other.

Open every day from 9:00 a.m. to 11:00 p.m.
No booking needed for the day pass: buy it at the entrance.

The source

Water born in the volcano.

Around the world, hot springs have long been recognised as a source of wellbeing for their therapeutic, medicinal and relaxing properties.

Rainwater seeps down to bedrock heated by volcanic activity; it turns to vapour, finds its way back to the surface and, as it rises, condenses and absorbs minerals from the subsoil.

Ours are rich in sulphur and other minerals such as calcium, zinc, magnesium, aluminium, iron and phosphorus. The water is acidic and stays between 35 °C and 41 °C, so you can enjoy long soaks as long as you stay hydrated.

Round thermal tubs among river stones and reeds, with the mountain behind

The journey

63 °C on the mountain, warm on your skin.

From Mina de Hierro, at 3,500 m a.s.l., the water travels 14 km down to our three stone pools, each at a different temperature.

013,500 m a.s.l.
Nevado del Ruiz volcano
The spring surfaces at Mina de Hierro, in Los Nevados National Natural Park.
0263 °C
Out of the earth
The water rises through rock heated by the volcano, picking up minerals.
0314 km
The journey
It is piped down the mountain, through the forest, all the way to Tierra Viva.
0435 – 41 °C
Our pools
Three stone pools at 2,200 m a.s.l., each at a different temperature.

Hot-spring day pass

2026 day-pass rates.

The day pass is for visitors who are not staying overnight but want to enjoy the hot springs and the natural setting. Choose entry only, or the combo with entry and a meal.

Adult · entry: $38.000
Adult · combo: $72.000
Child · entry: $22.000
Child · combo: $52.000

2026 datesFeb 1 – Mar 27Apr 6 – Jun 5Aug 18 – Oct 2Oct 13 – Dec 11

Children aged 2–10 with ID. Prices may change without prior notice.

Chemical properties

The water’s mineral richness.

Laboratory values for the components of Tierra Viva’s thermal water.

Benefits of hot springs

Improves blood circulation, oxygenation, metabolism and the elimination of toxins.
Stimulates the immune and endocrine systems and helps reduce inflammation and congestion.
Deepens mental relaxation and boosts the production of endorphins.

Chemical composition of our thermal water

SO₄Sulphates4.800 mg/l
ClChlorides770 mg/l
NaSodium442 mg/l
CaCalcium206 mg/l
MgMagnesium193 mg/l
KPotassium56 mg/l
FeIron37 mg/l
SiO₂Silica25 mg/l
MnManganese4,4 mg/l

The pools

Three stone pools, surrounded by mountains.

Turquoise thermal pool with white flowers in the foreground

A couple relaxing in the pool’s shallow “beach” area

A woman with a mud mask reclining in the shallow area

Before you come

Entry rules and recommendations.

Open every day from 9:00 a.m. to 11:00 p.m.
No booking needed for the day pass: buy it at the entrance.
Swimwear is required (Colombian Law 1209 of 2008).
Pets are not allowed.
Smoking is not allowed anywhere on the premises.

General rules

Outside alcohol, drinks and food are not allowed.
Proper swimwear is required to enter the pools.
Diving and swimming laps are not allowed in the thermal pools.
Children must be with a responsible adult in the pool and wear a life vest or armbands at all times. Children are the responsibility of their parents or companions and must be supervised at all times.
Bags are not allowed on the terraces; please use the lockers in the changing rooms.
No eating in or at the edge of the pools; tables are provided on the terraces.
No tobacco, vapes or psychoactive substances.
Intoxicated guests will not be admitted.
No pets, no speakers and no activities that create excessive noise.
Day-pass visitors may not enter the hotel’s private areas.
Sexual acts, obscene behaviour or conduct that disrupts coexistence are not allowed in public areas.

Breaking these rules may lead to immediate removal from the premises without a refund.

Recommendations for adults

Stay well hydrated.
Do not soak for more than 40 minutes and alternate with cold water.
Use the cold showers at least every 20 minutes to regulate your body temperature.
Avoid the thermal water if you have skin injuries (irritation, peeling, bites).
If you feel itching or an allergic reaction, get out, rinse with fresh water, avoid scratching and stop using the pools.
Keep the thermal water away from your eyes.
If you feel dizzy, stop and let your companions and our staff know.
If you come from a much lower altitude, give yourself time to adjust before soaking.
Seniors are advised to consult a doctor beforehand.
Thermal water is not recommended for people with heart conditions or for pregnant women.

Recommendations for children

Keep them well hydrated and do not exceed 40 minutes in the water.
They should not have skin injuries (irritation, peeling, nappy rash, bites).
If a child feels uncomfortable or itchy, take them out, rinse with fresh water and do not return to the pools.
Keep the water away from their eyes and do not let them run, jump or hang from the handrails.
If they cannot touch the bottom yet, they must wear a life vest or armbands and always be with an adult.
Children in nappies must wear swim nappies.

Altitude acclimatisation tips

If you usually live in a city below 2,500 m a.s.l., these tips are for you.

Before your trip

Get around 8 hours of sleep.
Be more active in your daily routine.
Stay aware of your breathing at all times.
Eat foods that give you healthy energy.
Avoid alcohol and energy drinks.
Bring all your ID documents.
If you are driving a car or riding a motorcycle, make stops to get your body moving.
Read the information and recommendations from the hotel.

On the road and at the hotel

Dial #767 from your mobile phone to check road conditions.
Once you climb above 1,500 m a.s.l., keep a steady speed of 40 km/h.
If you are travelling by car, let fresh air from outside into the vehicle.
Make stops along the way so your body can adjust to the lower oxygen levels.
Breathe mindfully: in through your nose and out slowly.
Let your body adjust to the changes in temperature and wrap up in clothes that protect you from cold and damp.
Have hot drinks and stay well hydrated.
Take any physical activity slowly at the hotel.
Follow our staff’s advice: it will help you acclimatise to the hotel’s altitude (2,200 m a.s.l.).