Before you come

Rules and recommendations.

What you need to know to enjoy the thermal water calmly and safely.

The essentials

01General rules

Outside alcohol, drinks and food are not allowed.
Proper swimwear is required to enter the pools.
Diving and swimming laps are not allowed in the thermal pools.
Children must be with a responsible adult in the pool and wear a life vest or armbands at all times. Children are the responsibility of their parents or companions and must be supervised at all times.
Bags are not allowed on the terraces; please use the lockers in the changing rooms.
No eating in or at the edge of the pools; tables are provided on the terraces.
No tobacco, vapes or psychoactive substances.
Intoxicated guests will not be admitted.
No pets, no speakers and no activities that create excessive noise.
Day-pass visitors may not enter the hotel’s private areas.
Sexual acts, obscene behaviour or conduct that disrupts coexistence are not allowed in public areas.

Breaking these rules may lead to immediate removal from the premises without a refund.

Stay well hydrated.
Do not soak for more than 40 minutes and alternate with cold water.
Use the cold showers at least every 20 minutes to regulate your body temperature.
Avoid the thermal water if you have skin injuries (irritation, peeling, bites).
If you feel itching or an allergic reaction, get out, rinse with fresh water, avoid scratching and stop using the pools.
Keep the thermal water away from your eyes.
If you feel dizzy, stop and let your companions and our staff know.
If you come from a much lower altitude, give yourself time to adjust before soaking.
Seniors are advised to consult a doctor beforehand.
Thermal water is not recommended for people with heart conditions or for pregnant women.

Keep them well hydrated and do not exceed 40 minutes in the water.
They should not have skin injuries (irritation, peeling, nappy rash, bites).
If a child feels uncomfortable or itchy, take them out, rinse with fresh water and do not return to the pools.
Keep the water away from their eyes and do not let them run, jump or hang from the handrails.
If they cannot touch the bottom yet, they must wear a life vest or armbands and always be with an adult.
Children in nappies must wear swim nappies.

If you usually live in a city below 2,500 m a.s.l., these tips are for you.

Get around 8 hours of sleep.
Be more active in your daily routine.
Stay aware of your breathing at all times.
Eat foods that give you healthy energy.
Avoid alcohol and energy drinks.
Bring all your ID documents.
If you are driving a car or riding a motorcycle, make stops to get your body moving.
Read the information and recommendations from the hotel.

Dial #767 from your mobile phone to check road conditions.
Once you climb above 1,500 m a.s.l., keep a steady speed of 40 km/h.
If you are travelling by car, let fresh air from outside into the vehicle.
Make stops along the way so your body can adjust to the lower oxygen levels.
Breathe mindfully: in through your nose and out slowly.
Let your body adjust to the changes in temperature and wrap up in clothes that protect you from cold and damp.
Have hot drinks and stay well hydrated.
Take any physical activity slowly at the hotel.
Follow our staff’s advice: it will help you acclimatise to the hotel’s altitude (2,200 m a.s.l.).

Come for the day with no booking, or stay the night by the pools.